Markets.com Review 2021
For this Markets.com review, we opened a live account and deposited over €4,500.
We traded the popular instrument in each market to identify the actual spreads and placed a total of 12 trades.
We contacted the broker’s customer support team to resolve the challenges we faced.
Finally, we withdrew our funds to find out if the withdrawal process was smooth.
What is Markets.com
Markets.com is a global Forex and CFDs broker founded in 2008 as GFC Markets but rebranded to Markets.com after its parent company Safecap Investments Limited merged with Playtech Plc (LON: PTEC).
The broker is licensed in the United Kingdom, Australia, Cyprus, South Africa, and the British Virgin Islands.
Markets.com offers thousands of instruments to traders in the following categories, Forex pairs, indices, stocks, commodities and cryptocurrencies.
The broker offers a wide range of over 2,200 tradable instruments compared to most of its peers.
Here’s a summary of Markets.com’s main features:
|🗺️ Authorised & Regulated in||UK, Cyprus, SA, Australia, British Virgin Islands|
|🛡️ Is Markets.com safe||Yes|
|💰 EUR/USD Spread||0.83|
|💳 Minimum deposit||US$10|
|💰 Withdrawal fee||$0|
|🖥️ Trading Platform||MT4, MT5, Marketsx, Marketsi|
|📈 Markets offered||Forex, Indices, Stocks, Commodities, Cryptocurrencies|
|📉 Number of Products||2203|
Licenses and Regulations
Markets.com is licensed by 5 global regulators, including the tier 1 UK Financial Conduct Authority (FCA) and the Australian Securities and Investments Commission (ASIC).
The broker is also regulated by the Cyprus Securities and Exchange Commission (CySEC), South Africa’s Financial Sector Conduct Authority (FSCA), and the B.V.I Financial Services Commission (FSC).
Here’s a full list of the licenses held by Markets.com’s subsidiaries:
|Legal entity||Registered in||Regulator||License Number||Accepting Clients From||Compensation Scheme Amount|
|Finalto Trading Ltd||United Kingdom||Financial Conduct Authority (FCA)||607305||United Kingdom||£85,000|
|Safecap Investments Ltd||Cyprus||Cyprus Securities & Exchange Commission (CySEC)||092/08||EU||€20,000|
|Finalto Trading Ltd||South Africa||Financial Sector Conduct Authority (FSCA)||43906||South Africa||No compensation scheme|
|Finalto (Australia) Pty Ltd||Australia||Australian Financial Services License (AFSL)||424008||Australia||No compensation scheme|
|Finalto BVI Ltd||British Virgin Islands||B.V.I Financial Services Commission (FSC)||SIBA/L/14/1067||British Virgin Islands||No compensation scheme|
Is Markets.com Safe
Yes, Markets.com is safe to trade. The broker is regulated by the top-tier ASIC and the UK’s FCA, which have stringent rules and enforcement mechanisms. The broker is also licensed by Cyprus’ CySEC, South Africa’s FSCA and the B.V.I’s FSC.
The UK’s FCA guarantees investors’ deposit compensation of up to £85,000 if the broker goes under, while the CySEC guarantees investors’ deposit compensation of up to €20,000 if the broker becomes insolvent.
The broker is also a subsidiary of Playtech Plc, a publicly listed company. Hence, it is considered to be very safe given the transparency required of public companies.
For this review, we opened an MT5 CFD account with Safecap Investments Limited, regulated by the Cyprus Securities and Exchange Commission (CySEC). We deposited funds into the account, placed trades, and finally withdrew our funds.
We recommend that you open your account with the UK or Cyprus entities since they are the only ones that offer deposit protection to traders if either is available to you.
Fees and Commissions
Markets.com charges mostly high fees for trading the main instruments on offer, including Forex pairs, indices, stocks, and commodities.
The broker’s average spreads for trading the popular instruments in most of the markets listed above were much higher than those charged by its peers.
The fees for trading indices, stocks and commodities were much higher than industry averages. However, the fees for trading Forex pairs were lower than the industry average.
Spread Charged in our Trades
For our tests, we traded the most popular instrument in each market. We placed 3 trades for each instrument to arrive at an accurate estimate of the average spread. We tested Markets.com’s MT5 CFD account, which charges a spread on all instruments. The spreads were quite high, as shown in the table below.
|Markets||Instruments||1st trade||2nd trade||3rd trade||Avg. Spread|
We executed all our trades via the MetaTrader 5 mobile app on our iPhone.
A deeper comparison of the spreads charged in our trades revealed that most of the spreads were higher than industry benchmarks. Only one of Markets.com’s average spreads was below industry averages.
|Markets||Instruments||Avg. Spread Charged||Industry Avg. Spread|
Markets.com charges a monthly inactivity fee of $10 after three months if there are no new or running transactions on an account. The broker does not charge deposit or withdrawal fees.
Markets.com offers 5 account types that offer slightly different features. The accounts are the CFD, investment strategy builder, MT4 CFD, MT5 CFD, and share dealing accounts.
See the differences below:
|CFD Account||Investment Strategy Builder Account||MT4 CFD Account||MT5 CFD Account||Share Dealing Account|
|Trading Platforms||MetaTrader 4||MetaTrader 4||MetaTrader 4||MetaTrader 5||MetaTrader 4|
|Account Currency||CHF/ EUR/ AUD/ DKK/ GBP/ ZAR/ SEK/ USD/ NOK/ PLN||EUR/ AUD/ DKK/ GBP/ ZAR/ SEK/ USD/ NOK/ PLN||CHF/ EUR/ AUD/ GBP/ JPY/ USD/ CAD/ |
|CHF/ EUR/ AUD/ GBP/ JPY/ USd/ CAD/ |
|EUR/ DKK/ GBP/ SEK/ USD/ NOK|
|Minimum Deposit||$/€/£ 100||$/€/£ 10||$/€/£ 100||$/€/£ 500||$/€/£ 200|
|Order Execution||Instant Execution||Instant Execution||Instant Execution||Instant Execution||Instant Execution|
|Spread||From 0.1||From 0.1||From 0.5||From 0.1||From 0.1|
|Note||$10 commission charged for stock CFDs|
Markets.com also offers swap-free Islamic Accounts to Muslim clients. Such accounts do not have a swap fee for positions held overnight, but trades held for over 3 nights are charged an administration fee.
For our tests, we chose to open the MT5 CFD Account with Safecap Investments Limited.
Markets.com account opening is fast and seamless. We completed the entire process digitally within a few minutes.
Here are the 5 steps to opening an Markets.com account:
- Enter your email and password, confirm the password, choose your account type and account currency.
- Provide your full name, phone, date of birth, residential address including ZIP code/post code, city, country, and citizenship status.
- Enter your country of tax residency, TIN number, do you have another tax residency and are you a US citizen?
- Provide details of your profession and financial position including your education level, employment status, annual income, savings and investments, purpose and nature of trading, and the source of your trading funds.
- Enter the number of trades you took over the past two years in Forex, shares, bonds, indices, and commodities including the number of leveraged trades.
The registration process took only 6 minutes, and our trading account was approved on the same day.
For this test, we opened the MT5 CFD account with Safecap Investments Limited, regulated by CySEC.
Deposit and Withdrawal
Markets.com offers free and fast deposits and withdrawals. Traders can use the following payment methods to deposit and withdraw from their accounts, bank wires, credit and debit cards, and e-wallets such as Skrill, PayPal and Neteller.
The broker does not charge a fee on deposits and withdrawals.
Markets.com has different minimum deposit requirements depending on the account type chose by a client. The investment strategy builder account has a minimum deposit of $/€/£ 10 while the CFD and MT4 CFD accounts have a minimum deposit requirement of $/€/£ 100.
The share dealing account has a minimum deposit of $/€/£ 200 while the MT5 CFD account has a minimum deposit of $/€/£ 500.
Markets.com’s clients can deposit funds into their trading accounts via bank transfers, debit/credit cards, and e-wallets such as Skrill, PayPal and Neteller.
The table below shows the details of our deposits:
|Payment Method||Submitted Date||Funded Account Date||Funding Time||Fee|
|Skrill||15 March 2021||15 March 2021||1 hour||€0.00|
|Debit card||15 March 2021||15 March 2021||Instant||€0.00|
|PayPal||15 March 2021||15 March 2021||1 hour||€18.00|
Markets.com does not charge a fee on deposits. The broker asked us to provide our ID in order to process our PayPal deposit. Our Skrill deposit was also scrutinized to ensure that we were using our own account.
We deposited a total of EUR 5,000 into our account, but EUR 3,000 was to our CFD account denominated in Pounds, which reduced our total deposit to EUR 4,862.53 after the necessary conversions.
Markets.com allows its clients to withdraw funds from their accounts using the same payment methods available for deposits, which makes it easy for traders to access their funds.
Markets.com does not charge a fee on withdrawals unlike many brokers who have withdrawal fees.
|Payment Method||Submitted Date||Funds Released Date||Funds Arrived Date||Withdrawal Time||Fee|
|Credit card||16 March 2021||16 March 2021||17 March 2021||1 working day||zero|
|Skrill||16 March 2021||16 March 2021||16 March 2021||4 hours||zero|
|PayPal||15 March 2021||15 March 2021||16 March 2021||1 working day||zero|
We did not encounter any difficulties during the withdrawal process, which was quite smooth. However, our PayPal withdrawal of EUR 2,000 was split into two with EUR 1,633.67 going back to our credit card and EUR 366.33 being sent to our PayPal account.
We finally received the entire withdrawn amount with the broker explaining that the above split was in-line with its withdrawal policies.
Markets and Products
Markets.com offers a massive number of tradable instruments in the Forex, indices, stocks, commodities and cryptocurrencies markets.
Here’s the complete list of Markets.com’s product offering:
The broker offers a significant number of stocks CFDs to its clients.
The trading conditions at Markets.com are excellent. Traders can execute most trading strategies since the broker allows high-risk strategies such as hedging and scalping.
Traders can keep their hedging positions open for as long as they would like. Markets.com also allows traders to use Expert Advisors (EAs).
The broker allows hedging strategies on all account types.
Markets.com clients can access different leverage levels depending on the entity under which they register their account.
Traders can also change their account’s leverage level after opening the account.
The table below shows the different leverage levels available to clients:
|Markets||Finalto Trading Ltd||Safecap Investments Limited||Finalto (Australia) Pty Ltd||Finalto (BVI) LTd|
|Major currency pairs||30:1||30:1||30:1||400:1|
|Non-major currency pairs||20:1||20:1||20:1||400:1|
|Other Commodities (except gold)||10:1||10:1||10:1||50:1|
Markets.com offers a 20% deposit bonus to its clients registered under the Australian and British Virgin Islands entities.
The bonus programme is based on the following criteria:
|Loyalty Awards||20% deposit bonus|
|Entities||BVI and ASIC|
|Minimum deposit amount||100 AUD or its equivalent different currency|
|Minimum trading volume||10 000 AUD for every dollar awarded|
|Maximum payout||2000 AUD or the equivalent different currency|
|Webinar Deposit Award||500 AUD|
|Account Type||Have successfully opened an account with Finalto Australia|
|Minimum deposit amount||1000 AUD|
|Free $20 AUD Mobile App Install Award||Successfully register an account with the broker. Log in to the account from one of the company’s non-mobile Web trading platforms. Make a deposit and open a live trade position. You will then receive an offer to accept the award.|
Markets.com offers traders two proprietary trading platforms known as Marketsx and Marketsi. The broker also offers the popular MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms.
The Marketsx and Marketsi platforms have premium features such as Trading Analysts Recommendations, Bloggers Opinions, Insider Trades, Hedge Funds Investment Confidence, Trends In Trading, Advanced Alerts, Acuity News Alerts, Acuity News Trading Sentiment, Signals, Advanced Charting, Related Instruments, Financial Commentary, Thomson Reuters Stock Report and Dow Jones News.
The MT4 and MT5 platforms offer the standard features that made them extremely popular among investors but offer none of the above premium features, which are only found on the broker’s proprietary platforms.
Traders who prefer to trade on proprietary platforms can choose between the Marketsx and Marketsi platforms. Traders who prefer the MetaTrader platform can choose between the MT4 and MT5 platforms.
We found the MT5 platform to be satisfactory for traders who prefer to trade the popular MetaTrader platform, while the Marketsx platform was the best of the two proprietary platforms.
Research and Tools
Markets.com provides its clients with trade ideas that indicate clearly where to buy or sell a certain instrument and the expected price targets. However, the broker does not provide the reasoning behind the trade signals.
The broker also provides stock trading recommendations from analysts and experts at top-tier banks such as J.P.Morgan and Goldman Sachs. The analysts are ranked according to their past performance, helping traders chose the best performing experts.
Traders get access to the insider trades sentiment section that has a record of trades made by company insiders such as CEOs and top managers. The hedge fund sentiment section provides details of portfolio adjustments made by the top hedge fund managers in the past quarter.
We found the broker’s fundamental company data to be quite shallow as important financial ratios and past earnings results are not provided.
The broker’s Marketsi platform is licensed from Saxo Bank and bears a close similarity to Saxo’s TraderGO platform. However, the news feed is quite different.
Markets.com has an entire section known as the Knowledge Centre that provides ongoing education to traders. The centre has Analysis, News, XRay, and Webinar segments. The XRay segment is a live stream service that offers daily market analytics and discussions of market-related developments.
However, the XRay service is only available on Markets.com’s proprietary trading platforms. The broker’s news segment offers fresh content and discussions of breaking news stories and their impact on the affected assets.
The broker offers 60-minute webinars that are useful for beginners and a few introductory articles on market fundamentals. We think this section could be more detailed to be at par with industry leaders.
Markets.com’s customer service team was accommodating and gave us direct answers to our questions. We first contacted the team via live chat and received a prompt but inaccurate response to our question.
You can reach Markets.com’s customer service team via email and live chat. The customer service team answered our live chat query within 1 minute, which was very impressive.
We submitted our second query to the customer support team via email and received a clear and direct answer within two hours.
Here are the results of our test below:
|Question||Response Time||Quality of reply|
|Live chat||Is our trading account applicable to the MT4 and MT5 platforms||We were connected to a support agent within 1 minute.||They misunderstood our question and opened two demo accounts for us.|
|How long does it take for Markets.com to release withdrawn funds, and do they charge a fee on withdrawals?||We received feedback within two hours.||The broker does not charge withdrawal fees and e-wallet withdrawals are instant, while bank transfers take 1-3 days.|
Finally, we had a positive experience with Markets.com starting from the account opening to the deposit, trading and withdrawal processes.
Markets.com has spreads that are higher than industry averages, except for Forex spreads, which were below industry benchmarks. The broker’s response time for live chat requests was quite fast with email queries being answered quickly as well.
However, traders should ensure that their queries are well understood by the customer support agents, especially for live chat requests.
The broker offers fast deposits, but traders must provide documents proving their ID and residential address. Traders should be aware that inter-account transfers from GBP denominated accounts to EUR accounts will result in lower amounts than expected.
We recommend Markets.com to all types of traders, from beginners to experienced professionals. Traders who run scalping, hedging and other high-risk strategies will also be at home with this broker.
Author of this review
By George Rossi
Author of this review
I am a well-rounded financial services professional experienced in fundamental and technical analysis, global macroeconomic research, foreign exchange and commodity markets and an independent trader.
Now I am passionate about reviewing and comparing forex brokers.
Everything you find on BrokerTested is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology